Jazztel - worst telecoms provider in Barcelona
Last Monday, I lost my ADSL and telephone connections. I picked up my mobile and tried to call the Jazztel customer service number 1566 - after entering my contract number and being identified as a customer, I was then told that the number only worked from fixed lines and was cut off. Great, so what number do you call to report that your fixed line doesn’t work?!?
I tried another number, and was given a choice of saying I was a JAzztel customer, or saying that I wanted to become one. The first option resulted in another automatic selection of choices, and all of the combinations resulted in the system hanging up on me. So I then chose the second option, and unsurprisingly was answered straight away by a human!
So, at last someone to speak, so all should be well, right? Well, despite calling everyday, a week later I am still without connections, and am still informed that “the technicians are looking into it”. I suspect there are none.
And don’t get me started on the year-long dispute regarding being over-charged….